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Operations Manager (Digital Bank)

Nr ref. 192687/7392
For my Client, a digital-only Retail Banking business line, I am currently looking for open to new ideas, a hardworking Operations Manager who would like to join the company as one of the first grounders.
Wiedeń (Austria)
Bankowość i ubezpieczenia
Poziom stanowiska
Rodzaj umowy
Wymagany język
Dominika Radziwonka


  • support management of a new digital business line operations and collections, first for digital e2e consumer lending business,
  • decide on operations strategy maximizing efficiency in the initial stage of business minimizing OPEX and leveraging options for outsourcing within CEE region, channels of digital communication with customers and auto/semi-automation of processes,
  • search for and support effective deals with new outsourcing partners, contracts partners, set up SLAs, manages partners performance and quality,
  • be responsible for the banking operations KPIs, i.e. minimizing OPEX, ensuring availability and quality,
  • provide requirements/specifications for building up entire banking operations, define respective solution epics in the backlog,
  • design all operations processes, incl. those that executed as part of customer onboarding and verification flow, customer data or product maintenance processes, collection and loan restructuring processes and other back-end processes,
  • define integration requirements between outsourcing partner/s and digital banking platform solution provider,
  • optimize processes to be scalable to get prepared for business growth, across multiple geographies,
  • continuously strive to find improvements and automation opportunities to increase productivity and transforms them into tangible OPEX savings,
  • contribute to business line planning representing operations and process point of view.


  • 5+ years of experience in retail banking / financial-services industry operation,
  • 3+ years of operations management experience in a senior role,
  • experience in setting up operations with outsourcing partners and operations processes automation,
  • senior communication and soft skills, experience in making deals and keeping relationships with operation outsourcing partners,
  • results and high quality-oriented,
  • digital savvy, great orientation in the digital banking industry and recent financial innovations,
  • experience in the consumer lending industry is an advantage,
  • business analysis and implementation of retail banking/operations-related IT solutions is an advantage,
  • fluent English; other CEE language is an advantage,
  • openness to relocate to Vienna (Austria) is a must.

The offer:

  • be the part of international agile team with a start-up culture,
  • flexible working arrangements,
  • support on relocated process.
Prześlij nam swoje CV
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