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Oferta pracy

Knowledge & Learning Manager

Nr ref. 192588/7314
For our client, who builds a new Global Business Services based in Warsaw, we are looking for Knowledge & Learning Manager.
Warszawa (mazowieckie)
Lokalizacja
Human Resources
Specjalizacja
Specjalista
Poziom stanowiska
stała
Rodzaj umowy
angielski
Wymagany język
Izabela Suchocka
Konsultant

Responsibilities:

  • work effectively across the organization with stakeholders, change management, service teams, trainers, curriculum developers and subject matter experts to develop and support new and existing products, features, and services,
  • working closely with system and process owners, HR and L&D teams to ensure GBS Agents across all GBS departments are trained with up-to-date content and Colleague Experience standards,
  • a key player in the GSB Managerial team, support her / his peers through pro-active promotion of GBS’ Knowledge Management function,
  • liaison between GBS and IT to ensure ServiceNow platform is optimally used within GBS, from a Knowledge Management point of view,
  • monitor of right KPIs and internal controls to ensure efficiency of relevant processes.

Requirements:

  • expert level development and publication experience with software and web-based knowledge management platforms,
  • excellent oral and written communication / training / facilitation / presentation skills / attention to detail / customer and client service skills,
  • experience with various Learning Management Systems (LMS) software,
  • willingness and ability to learn quickly and develop a strong business understanding and focus,
  • ability to prioritize and manage time wisely in a fast-paced environment.

The offer:

  • professional development in a dynamic business,
  • attractive social benefits package (medical care, life insurance, MultiSport card, bonuses),
  • possibility of independence in creating new ideas and solutions for the employer,
  • participation in interesting and international projects,
  • opportunity to take part in the transition.
Aplikacja
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