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Oferta pracy

Customer Service Team Leader with German

Nr ref. 192495/7218
For our Client - a global leader in the manufacturing industry, we are looking for a Candidate for the position of CS Team Leader with German, who would like to be a part of a growing business.
Kraków (małopolskie)
Obsługa klienta
Poziom stanowiska
Rodzaj umowy
Wymagany język
Anna Klimczuk


  • implement various new Tools to improve processes and align to the TE policy and structure,
  • follow Customers accounts and help your collaborators on issues they may face,
  • manage a team in the spirit of ECE (Extraordinary Customer Experience),
  • organize, train and work with your team to answer customer requests within 24h,
  • be a leader and drive our METRIC to reach goals and 100% On Time Delivery,
  • be involved in different projects.


  • Customer Care management experience: 3-5 years’ experience, 
  • excellent communication skills (clear, concise oral and written presentations) and interpersonal skills,
  • effective negotiation and influencing skills, capable of being unbiased and fair in achieving compromise solutions and consensus positions,
  • fluent in English and German,
  • project management and problem-solving skills,
  • quick learner, capable of adapting to new systems and developing and continuously improving processes,
  • flexibility to work in an international environment, and willing to travel abroad periodically (short time periods).

The offer:

  • a unique possibility for further development in people and process management,
  • professional development, 
  • private medical care and competitive package of benefits,
  • comfortable and modern office.
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