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Resource Coordinator with French
Nr ref. 180490/4730
For our Client, the global provider of workforce management solutions, we are currently looking for a highly motivated candidate for a position of Resource Coordinator with French.
Warszawa (mazowieckie)
Lokalizacja
Human Resources, Obsługa klienta
Specjalizacja
Specjalista
Poziom stanowiska
stała
Rodzaj umowy
angielski, francuski
Wymagany język
Alicja Walczak
Konsultant

Responsibilities:

  • answer all incoming phone calls and emails from clients and their employees,
  • monitor and take chats,
  • provide answers to customer/suppliers and resources,
  • document ALL calls into Microsoft CRM software,
  • act as the liaison with other departments to get answers that he/she may not have readily available,
  • enroll contractors,
  • ensure compliance to master agreement with the client,
  • communicate daily to contractors and vendors engaged in the on-boarding process,
  • communicate internally with team, managers and account manager via phone and/or email to resolve problems or advise of possible issues,
  • analyze discrepancies regarding customer invoices and supplier invoices,
  • take part in meetings to discuss solutions for client problems,
  • meet deadlines as specified by management,
  • meet company and customer SLAs,
  • keep detailed notes on transactions with customer and contractor or vendor.

Requirements:

  • problem-solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully,
  • high-level language skills in French and English both oral and written communication,
  • customer service - manages difficult or emotional customer situations; response promptly to customer needs; response to requests for service and assistance,
  • interpersonal skills - maintains confidentiality; listens to others without interrupting,
  • oral communication - listens and gets clarification; response well to questions,
  • written communication - writes clearly and informatively; Able to read and interpret written information.

The offer:

  • work in an international environment, 
  • attractive salary,
  • possibility to design your own career path, 
  • private healthcare, multisport package and group insurance, 
  • stable employment. 
Aplikacja
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