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RtR Operations Manager
Nr ref. 180658/4424
For our Client, big, global company, we are looking for an experienced Candidate for an independent and international role of RtR Operations Manager.
Warszawa (mazowieckie)
Centra usług wspólnych
Poziom stanowiska
Rodzaj umowy
Wymagany język
Dorota Kędziorek


  • provide leadership to the RTR team on daily activities to achieve maximum operations efficiency,
  • team management (regular meetings, frequent feedbacks, coaching and mentoring, recognitions, development plan, performance discussions and appraisals, career planning),
  • manage annual performance targets and operating budget,
  • build strong communication and close working relationship with the key stakeholders at market site, corporate stakeholders (Corporate Accounting, Tax, Treasury, etc.) and with internal SSC enabling functions,
  • support markets in achieving their finance transformation objectives,
  • manages Business Continuity ensuring all activities and processes are completed and updated,
  • conduct process review,
  • provide guidance for implementation of standardization and best practices initiatives,
  • ensure existing policies and procedures are followed,
  • evaluate RTR processes to find  technology and organization efficiencies and make  improvement recommendations,
  • succession planning,
  • track the incidents to conclusion in line with SLAs and quality standards,
  • minimize customer issues and concerns proactively.


  • at least 5 - 10 years of team management experience preferably in F&A processes in SSC/BPO,
  • excellent English skills,
  • university degree in accounting/finance/business management is a strong asset,
  • strong communication and presentation skills, stakeholder management at all levels,
  • ability to see “big picture”, provide holistic point of view,
  • influencing skills, ability to strategize and execute complex initiatives,
  • strong time management and prioritization skills,
  • ability to use critical thinking and logic skills to isolate and resolve issues in a timely manner,
  • accustomed to deal with tight deadlines and work under pressure.

The offer:

  • work in the organization with the strong position on the global market,
  • professional development in a growing business,
  • competitive benefits package (medical healthcare, sports card, life insurance, parking etc.),
  • convenient location, near to the city center.
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