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For Employee

Job offer

IT Support Senior Analyst / Coordinator

Ref. nr 194371/9041
For our Client, Retail Company, we are looking for candidates for the position of IT Support Senior Analyst / Coordinator.
Warsaw (mazowieckie)
Information Technology
Job title
Position level
Contract type
Required language
Grzegorz Koterwa


  • provide IT support for Warsaw main office and several other locations in Poland and CEE,
  • coordinate work of 2 IT Support Specialists (75% hands on, 25% managerial role),
  • provide technical business support for all solutions in company’s locations (excluding ERP and Financial systems),
  • maintain user accounts and their access (Active Directory, Azure Active Directory, Office365 and various other systems),
  • Maintain CMBD (Configuration Management Database) for all locations,
  • be the first point of contact for IT aspects of business initiatives,
  • work closely with other IT teams: Applications, IT Infrastructure and IT Security,
  • set priorities in the broad area of IT and Business support,
  • manage external service providers (tenders, projects, issue resolutions, etc.),
  • estimate budget and monitor actual costs.


  • at least 5 years experience in IT support team for a medium size organization,
  • strong technical background in a Microsoft environment (Windows 10/11, Office 365) and Cisco Network products & connectivity,
  • relevant Microsoft Certifications will be an advantage,
  • basic understanding and experience with ITIL framework,
  • excellent level of English both verbal and written is essential,
  • excellent communicator and team player, with a results driven, energetic and service oriented attitude,
  • willingness to travel up to 10% of time.

The offer:

  • competitive salary and bonus,
  • social benefits,
  • opportunity to develop in international working environment.
Send us your CV

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