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For Employee

Job offer

Operations Manager
Ref. nr 190978/5831
For our client, a fast-growing Shared Service Centre located in Wrocław, we are looking for an individual with a rich and proven track record of team leadership to efficiently oversee and manage regional Operations teams.
Cracow (małopolskie), Lodz (łódzkie), Wroclaw (dolnośląskie)
Banking & Insurance, Shared Service Centers
Position level
Contract type
Required language
Kacper Wurszt


  • overseeing and managing number of Operations teams (total of 100+ FTEs) providing services to different customers around the world,
  • providing support and service to all internal and external stakeholders and identifying areas where stakeholder experience can be improved,
  • supporting and enabling successful transition of new and existing processes into the teams from across of organization, in line with Global Operations strategies, as a trusted advisor to Regional Operations teams,
  • driving a culture of Continuous Improvement and developing the teams through regular communication, trainings and coaching.


  • proven track record in stakeholder management and transition processes is a must,
  • experience in running large (60+ FTEs) regional and cross-regional multi-teams providing services to different customers globally,
  • fluent Business English is mandatory, any additional language capabilities are beneficial,
  • university degree,
  • readiness to work/relocate to Wrocław,
  • problem-solving mindset with the ability to identify improvement opportunities.

The offer:

  • modern and comfortable work environment in Wroclaw SSC structures,
  • attractive compensation and bonuses,
  • personal and career development,
  • benefits package.
Send us your CV

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