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For Employee

Job offer

Customer Service Representative with Finnish

Ref. nr 190825/5695
For our Client, a global FMCG company, we are looking for Finnish speakers for the Customer Service department.
Cracow (małopolskie)
Location
Customer Service, Shared Service Centers
Specialization
Assistant, Specialist
Position level
permanent
Contract type
English, Finnish
Required language
Monika Pocałujko
Consultant

Responsibilities:

  • answering questions and providing advice to customers over the phone or emails,
  • assisting customers' queries regarding i.a. products, promotions, invoices, payments, returns or online platforms,
  • continuously improving customers' experience and satisfaction,
  • cooperating closely with managers and supporting other members of a team,
  • performing other related duties as required by manager,
  • following company’s procedures and standards.

Requirements:

  • excellent knowledge of Finnish and English,
  • very good knowledge of additional European language would be a great asset,
  • ability to stay calm under pressure,
  • excellent telephone manner and strong communication skills,
  • positive and enthusiastic attitude,
  • good knowledge of MS Office,
  • previous experience in Customer Service would be a plus.

The offer:

  • very good location near the Cracow City Center,
  • a friendly, multinational and supportive work environment,
  • attractive opportunities to grow within the company,
  • interesting trainings and language courses,
  • products discounts,
  • private medical care, MyBenefit, life insurance.
Application
Send us your CV
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