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For Employee

Job offer

Debt Collection Analyst with French
Ref. nr 190627/5527
For our Client international company, a global leader in the Oil & Gas Sector we are looking for Debt Collection Analyst with French to its office in Cracow.
Cracow (małopolskie), Kraków okolice (małopolskie)
Accounting & Finance, Customer Service
Assistant, Specialist
Position level
Contract type
Required language
Izabela Wydrzyńska


  • responsible for performing debt collection & cash allocation activities,
  • responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual,
  • adhere to the escalation process in carrying out the debt collection activities,
  • responsible for managing release of credit blocked orders,
  • maintain and foster good working relationships with Sales, the business and with relevant FO business partners,
  • perform dispute initiation and monitoring of resolution in accordance with the defined SLA,
  • handle customer queries as well as that of the Customer Service Center,
  • coordinate with Sales and the business account reviews on an assigned portfolio,
  • investigate payment discrepancy reason if the customer fails to provide it in their remittance data,
  • negotiate and recommend refinancing of overdue debts,
  • recommend for credit line increase/decrease/revocation.


  • fluency in French,
  • communicative English,
  • experience in Credit Management (Credit Control or Collection) will be an advantage,
  • Shared Service Center or Global Business Services experience will be an advantage,
  • ERP experience (e.g. SAP knowledge) will be an advantage,
  • excel - intermediate,
  • excellent interpersonal and communication skills,
  • analytic skills,
  • team working skills.

The offer:

  • meaningful work in a company that is universally respected as a truly global energy leader,
  • good atmosphere at work and comfortable working environment: own canteen and a few relax rooms,
  • attractive salary package and yearly bonuses,
  • complex medical care and individual life insurance,
  • sport programs and facilities e.g. Multisport Card, vouchers for free time activities,
  • additional funds for training and certifications,
  • bonus for referring your friend to work.
Send us your CV
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