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For Employee

Job offer

Service Desk Analyst with Finnish
Ref. nr 190348/5515
For our Client, a new international company located in Katowice, we are looking for Candidates who speak in the Finnish language. This is a great job opportunity for those who are not afraid of challenges and want to start a professional career in a multicultural environment.
Cracow (małopolskie), Katowice (śląskie)
Location
Customer Service, Shared Service Centers, Office & Business Support
Specialization
Assistant, Specialist
Position level
permanent
Contract type
Finnish
Required language
Katarzyna Juszczyk
Consultant

Responsibilities:

  • first point of contact for all IT related matters and accountable for the delivery of results,
  • receiving and managing tickets received via Phone, Email, and other web-forms,
  • provide timely and accurate support for end-user devices and follow up the status of current queries and problems,
  • priority management based on impact and urgency,
  • escalate and coordinate unresolved tickets with teams located globally,
  • maintaining good relations and high-level customer service in compliance with the company’s principles,
  • keep the documentation a database updated.

Requirements:

  • very good knowledge of Finnish and English,
  • experience in customer service area would be an asset,
  • excellent communication and organizational skills.

The offer:

  • interesting career path within international environment,
  • attractive salary and benefits package,
  • technical trainings and certifications,
  • possibility of development.
Application
Send us your CV

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