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Job offer

Training Lead
Ref. nr 180482/4285
For our Client, an international company, we are currently looking for Candidate who wants to be a part of a global organization for a position of Training Lead.
Warsaw (mazowieckie)
Shared Service Centers
Position level
Contract type
Required language
Dorota Kędziorek


  • ensure that the process training module is comprehensive, regularly revised and approved by operations,
  • conduct training needs and coordinate with operations to schedule training sessions based on training plan,
  • ensure the timely publication of all training calendars, provide timely and quality L&D reports,
  • customize/deploys corporate L&D initiatives, cooperates with training vendors,
  • proactively search for learning & development solutions and tools,
  • tracks training effectiveness with appropriate measures and tools,
  • ensures delivery within the agreed budget for your respective area,
  • create and execute training roadmaps specific to process requirements to meet changing needs and requirements,
  • ensure training for each employee and supports other initiatives in the larger H&R and Training Team,
  • design and deploy functional onboarding,
  • provide timely and quality L&D reports.


  • previous relevant experience (4+ years) within SSC/BPO environment,
  • excellent English skills,
  • project management skills,
  • self-motivated with the ability to work both independently and as part of a team,
  • creative mindset,
  • ability to handle client on a one-on-one basis, via e-mails and calls,
  • able to effectively manage multiple activities simultaneously in a fast-paced environment,
  • an innovative approach to problem-solving.

The offer:

  • dynamic work in an international environment,
  • professional development in a growing business,
  • competitive benefits package,
  • opportunities for internal promotions.
Send us your CV
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