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Nr ref. 17724/ 0

Travel Consultant with German/French

Lokalizacja: Kraków

Wynagrodzenie: attractive

The Employer:

For our Client, an American Travel Management company, we are looking for Candidates for a position of:

Travel Consultant with German/French

Responsibilities:

  • Responding to customer queries/requests in line with agreed SOP’s through emails, chats and perform associated activities,
  • analysing Customer satisfaction for all concerns/queries/ responses,
  • maintaining the Service Levels for the cases processes,
  • solving problems in a timely manner,
  • building trust and credibility among customers,
  • advising by offering informed and insightful recommendations which provide the very best traveller experience in each situation,
  • selling products that are of commercial value and contributing to employer’s profitability.

Requirements:

  • Excellent written and oral skills in English and French/German (C1 level)
  • Prior experience of working in an email/chat process,
  • comfortable working in shifts, if required,
  • experience in a multinational company in a multicultural environment,
  • great communication skills,
  • motivation and willingness to work in a fast-paced environment.

The Offer:

  • attractive social benefit package,
  • interesting career path,
  • working within the international environment,
  • possibility of career development due to dynamically growing internal structures,
  • real contact with foreign languages.
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