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Nr ref. 17872/ 0

Service Delivery Manager (F&A)

Lokalizacja: Warszawa

Wynagrodzenie: atrakcyjne

O pracodawcy

For our Client, Shared Service Center in Warsaw, we are looking for Candidates for a position of: Service Delivery Manager (F&A)

Opis stanowiska

  • monitoring and managing the performance of SSC and ensuring KPIs and SLAs are met,
  • act as a single point of contact within the SSC for european legal entities under service including managing escalations,
  • design and implement a system of SLAs and KPIs and reporting proces,
  • ensure  SLAs are managed in line with business requirements,
  • tracks service delivery issues and works with stakeholders to resolve them,
  • manages continuous improvement process, develops recommendations,
  • cooperate with SSC Director and local Finance Managers,
  • organizes training on SLA & KPI to SSC employees.


  • minimum 3 years of relevant experience in similar position,
  • willing to extensive travelling (Europe),
  • project management skills,
  • hands on work and process improvement attitude,
  • fluency in English,
  • ability to work under tight deadlines.

Oferta obejmuje

  • attractive salary and social package,
  • possibility to work in truly international environment.
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