Nr ref. 17873/ 0
Head of SSC
For our Client, Shared Service Center in Warsaw, we are looking for Candidates for a position of: Head of SSC
- develops and implements strategy for the SSC (F&A processes as major), which includes all service delivery and administrative and support functions,
- directs, plans and manages the SSC personnel in accordance with the company’s goals and direction,
- oversees the governance related to track and meet service level agreements,
- works with the appropriate subject matter experts to create and implement policies, processes and procedures,
- works to build Shared Service Center team performance and commitments to goals and objectives, while measuring results to improve transactional efficiencies,
- ensures there is a positive internal and external working relationship with internal stakeholders as well as with providers, of the SSC by frequently communicating and soliciting feedback and by measuring client satisfaction,
- works with the HR Manager to drive policies and processes for management of Employee Relations issues,
- works closely with local Finance Managers to identify area for possible improvements,
- works with leadership teams to drive efficiencies in processes across regions and segments serviced.
- experience in shared service environment in as Head or Director is a must,
- experience in managing large teams in a shared services environment,
- thorough understanding of F&A processes and relevant technologies,
- experience in managing other corporate functions such as: HR, Finance, IT, Legal.
- attractive salary package
- possibility to work in truly international environment.