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Nr ref. 17487/ 0

Customer Service Team Leader with French/German

Lokalizacja: Kraków

Wynagrodzenie: Attractive

The employer:

For our Client, outsourcing company which gain new international client, we are looking for experienced Candidates who want to be a part of a process of creating organization for a position of Customer Service with French/German.

Responsibilities:

  • responsibility for the effective and efficient delivery of services in scope, its continuous improvement (process and technology), as well as the functional and personnel management of a team,
  • managing business plans and budgets for processes in scope in alignment,
  • ensuring appropriate information, communication and collaboration with relevant stakeholders
  • regularly measuring process performance in alignment with the GPH by applying compulsory metrics, self-audits and risk assessments in order to gauge processes’ maturity,
  • ensuring continuous processes’ improvement and innovation,
  • managing personnel, performance and motivation and limiting turnover by fostering a high performance culture, rewarding the right behaviors, building skills and careers and facilitating a good team and work atmosphere,
  • implementing Customer service process in accordance to defined end-to-end processes,
  • seeking for process improvements and implementing them.

Requirements:

  • at least 2 years of work experience in people management,
  • fluency in English and French/German (at least C1 level),
  • strong ability to build and keep good long-term business relations,
  • people management – coaching and mentoring skills,
  • strong communication and presentation skills, stakeholder management and customer service orientation,
  • demonstrated strong analytical, problem solving and project management skills.

The offer:

  • dynamic work in an international environment,
  • professional development in a growing business,
  • competitive benefits package,
  • opportunities to building new structures and taking part in transition.
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